We use some of the most sophisticated technology available to manage our pest control services. It’s a cloud-based software called Fieldwork.
What does this mean for you as an Akita customer?
Our technicians are able to work off of their smartphones at the job site to capture chemical usage, document notes and inspection findings, and record any corrective actions taken and recommendations. We can even capture photos with notes for future reference.
We can process your payment at the job site. We can review history, say for example a new technician is at your home and he needs to look up past notes. He can easily do so, so that he is able to gather information that will guide his work during the visit.
Scheduling & Reminders
If a change in the schedule should arise, our system will send you a notification. You will also receive appointment reminders that include a photo of the technician who is scheduled for your appointment so you know who to expect.
Invoices & Payments
Customers are able to login to the customer portal to view any past invoices, work orders, and anything else on their history. Customers are able to pay online as well. Each customer will receive an invoice and a work order at the time of service instantly.
For commercial customers it holds very valuable because of the increase communication and accountability.
For traps and bait stations we place bar codes inside the control devices that are then scanned and logged into the account. With this we are able to capture lots of information for each individual control device.
Customers will also have a trending report that shows a history of activity throughout the facility. These reports and many more can easily be accessed through the Customer Portal.
These are just some examples of how customer service is performed at a very high-quality standard with our software partner.